If you live in Australia, you are more than welcome to try our Creswick Natural Sleep beds at the following Creswick stores in Victoria:

• Creswick
• Daylesford
• Healesville

Don't stress about making an immediate decision either, you are able to purchase online at a later date once you've made your decision.

Creswick's LANA Mattress is handcrafted from sustainable, high quality and non-toxic materials.

The LANA mattress has been designed without compromise and aims to offer a truly indulgent and restorative sleep. Engineered to support your body’s natural sleeping position with pressure relief enhancement and all the comforts of natural fibres, leaving you refreshed for the day ahead.

Our natural Lana mattress is proudly handcrafted in Australia with 7 unique features to enhance your sleep with ideal balance of comfort, response and support.

• Breathable Wool Outer Cover
• Wool Quilting
• Natural Latex
• Foam Box Walls
• Memory Foam Airflow Temperature Regulation
• 7 Zone Pocket Springs
• Graphite Foam

Creswick Woollen Mills has a unique and proud history; we have led the way for woollen mills in Australia since our establishment in 1947.

Creswick's Natural Lana Mattress is proudly designed by Creswick Woollen Mills and manufactured in Melbourne exclusively by Crown Posture Bedding, experts in manufacturing beds locally for over 30 years. Our handcrafted beds are designed with 7 unique features to enhance your sleep with ideal balance of comfort, response and support.

Creswick Woollen Mills recommends the use of a high quality waterproof mattress protector to minimise water damage, dirt, stains and soiling. (All of which could void your guarantee). A mattress protector also ensures your mattress is kept in a healthy and sanitary condition.

As well as using a mattress protector, we have a range of tips and recommendations to properly care for your new LANA mattress.

Spot Cleaning
Spills and stains should be treated as soon as possible. Gently scrape any solid or wipe any liquid from the surface of the fabric. Avoid spraying your mattress with liquid cleansers as moisture build-up within your mattress can lead to unsanitary conditions potentially voiding your guarantee.

Rotating Your Mattress
Single-sided mattresses are designed to be used on one side only. For the first 4 months you should rotate the mattress from end to end once a fortnight, after this period you should rotate the mattress once every 3 months. This will minimise a body imprint which can happen if ia new mattress is not rotated as suggested. 

Please Refrain
Please refrain from jumping on your mattress as it can cause irreversible damage.
Do not sit on the side of your new mattress, it will cause the edge support to bend.
Avoid smoking in bed as it can be fatal - tiny embers can smoulder unnoticed and burst into flames.

Mattresses:
Mattresses are manufactured to order and the turnaround time of manufacturing your mattress is 14 days.

VIC delivery - please add another week for delivery turnaround
NSW/ACT/QLD delivery – allow 14 days delivery turnaround

Bed heads/ Bed frames:

Bed ensembles (Bed frames and or bed heads) are manufactured to order and the turnaround time of manufacturing is 6-8 weeks days.

VIC delivery – please quote approximately 8 weeks for delivery
NSW/ACT/QLD delivery – allow 10 weeks for manufacture and delivery

Our courier, Assembly Now will contact you directly regarding the delivery of your mattress and/or bed frame.

Once Assembly Now have a date from our manufacturers when the order will be ready, you will be notified of the date and time that your delivery will be completed. 

To verify that your delivery has been completed successfully - Creswick Woollen Mills will call you directly to check-in if the product and installation has been satisfactory to your standards.

Creswick Woollen Mills requests that you answer the following questions for our delivery partners when purchasing new Creswick Natural Sleep products.

• Is there easy parking and easy access to the premises?
• Are there stairs?
• If there are stairs, has the same sized mattress/base/bedhead been up those stairs before?
• Are you sure that the bed and furniture will fit up the stairs?
• Delivery staff will be wearing appropriate safety attire, this includes shoes that cannot be taken off inside a home - is that okay with you?
• Is a clear space made for the delivery of the mattress and furniture?

If you have agreed to the above, but Assembly Now find difficulties in the delivery - extra charges may be incurred.

Assembly Now will not delivery if it is not safe to deliver (i.e potential issue up a stair case, causing potential damage due to circumstances undisclosed).

We offer free delivery to those exclusively in major cities on the east coast of Australia.

This includes the following locations:

• Metro Victoria
• Metro NSW
• Metro Queensland

All other states/regional towns may incur delivery charges.

For any enquiries into delivery, contact us by calling 1800 338 837 or email info@creswickwool.com.au.

Creswick Mattresses and Ensembles are delivered by a third party logistics and assembly company. 

Therefore, your order will be split into multiple deliveries if homewares, apparel, or accessories are included in your mattress and furniture order.

Yes. Our trusted delivery partners will always:

• Follow the advice of government health officials
• Regularly clean hands
• Wear protective face masks

• Practice social distancing

Once our partners are at your location of delivery - you will be notified.

Your personal privacy is just as important to us as it is to you. We use the eWay Payment Gateway to ensure all data is secure and safe.

Our friendly staff are available to assist with any phone orders. Browse through our website to see what products we have available, then call us on 1800 338 837 from Monday to Saturday  9am to 5pm. Orders can be made on your behalf when paying with credit card, but we cannot place an order for you using PayPal or Afterpay.

If you need to modify or adjust your order please get in contact with us as soon as possible by calling 1800 338 837 or emailing info@creswickwool.com.au.

You are welcome to pay for your order online, through the Creswick Natural Sleep webpage.

A variety of different payment methods are supported, including:
Mastercard, Visa & PayPal

Creswick is able to remove and recycle your old mattress upon delivery of your new mattress. This request must be placed when ordering your new mattress and price of removal and recycle depends on location of delivery.

Creswick may be able to offer the disassemble and removal of your existing bedhead and bedframe upon delivery of your new mattress and bed ensemble. Please speak to customer service to discuss your requirements. Photos may be requested in order to provide the cost of this service.

On the odd occasion that an item you purchased has a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.

Please get in contact with us as soon as possible by calling 1800 338 837 or email info@creswickwool.com.au.

Your 10 Year Mattress Guarantee

This guarantee covers the following specific manufacturing faults under the condition of normal wear. For your mattress purchase, defective workmanship of coils or wires that are loose or broken and coils or wires that protrude or tear through any fabric. This guarantee does not extend to faults caused by wilful or accidental abuse, misuse, neglect, normal wear and tear or damage caused by transportation.

Your 5 Year Base Guarantee

This guarantee covers the following specific manufacturing faults under the condition of normal wear. For your mattress purchase, defective workmanship of loose or broken foundation wire, splitting occurring in the wooden frame, compression of module or leg and castor failure.

Your Rights under Australian Consumer Law

The benefits outlined in this document are in addition to any other consumer rights and remedies you are entitled to under consumer law.

Creswick provides you with a 4 month comfort guarantee. This will allow you to enjoy your mattress and decide if it is right for you.

Your 4 month trial begins when you receive the delivery of your new mattress.

The first 30 days are called the 'adjustment period'. Studies have found that it takes roughly 30 days for your body to adapt to a new mattress, so we've decided to give you some time to get comfortable with your decision! 

If you decide for any reason during your 4 month trial period that the comfort level on your Creswick Natural Sleep mattress is not ideal; A Creswick Natural Sleep concierge will work with you to take your Australian Made mattress and adjust the firmness level.

Creswick provides you with a 4 month comfort guarantee. This will allow you to enjoy your mattress and decide if it is right for you.

Your 4 month trial begins when you receive the delivery of your new mattress.

The first 30 days are called the 'adjustment period'. Studies have found that it takes roughly 30 days for your body to adapt to a new mattress, so we've decided to give you some time to get comfortable with your decision! 

If you decide for any reason during your 4 month trial period that the comfort level on your Creswick Natural Sleep mattress is not ideal; A Creswick Natural Sleep concierge will work with you to take your Australian Made mattress and adjust the firmness level.