TO OUR COMMUNITY
To our Creswick community, we hope you’re staying healthy and safe during this difficult and challenging time.
We are all in this together. 
We want to reassure you that the health and safety of our customers and team members is our absolute priority.
We care deeply about doing what we can to keep everyone safe during these unprecedented times.
Here is the most up to date information:

MELBOURNE RETAIL STORES
Our Metropolitan Melbourne stores, are closed in line with Government Stage 4 Restrictions from Thursday 6th August. For phone orders, we are offering contactless collection at Hawthorn or Healesville.

REGIONAL RETAIL STORES
Our regional stores in Creswick and Daylesford are open for normal trade under Stage 3 Restrictions and can also offer contactless collection of phone orders. Rest assured that our regional stores operate in accordance with Government’s health and safety advice. For opening hours of Beechworth, Creswick and Daylesford – visit our Store Locator.


SUPPORTING OUR TEAMS 
We are working closely with the teams affected by these closures and are exploring the best ways to offer our support.

ONLINE ORDERS
Our website is open and delivering standard orders.

PHONE ORDERS
Our customer service team is available to assist you with phone orders between 9am to 5pm, Monday to Friday.
 
DELIVERY TIMEFRAMES
Please note due to COVID-19 we are currently experiencing a significant increase in the volume of online orders. Due to the unprecedented volume of orders that Australia Post is processing and Stage 4 COVID-19 restrictions in place in Victoria, please allow extra time to receive your order.
Unfortunately, this means your parcel delivery may be delayed, but rest assured we are doing everything we can to minimise delays. We understand timely delivery of your orders is crucial and we are processing all order as quickly as possible in our distribution centre to ensure you receive your order as quickly as possible.

NO SIGNATURE REQUIRED
Our delivery partner, Australia Post will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.

CUSTOMER SERVICE
Our customer care team are always here to assist you Monday to Saturday 9am to 5pm on 1300 338 837.

CONTACT US
For any further enquiries, contact our customer service team here.

WE'D LOVE YOUR FEEDBACK
If there's anything you'd like to see more or less of, please get in touch and send us a message on Facebook Messenger or Instagram.

At Creswick, we remain committed to supporting all team members and customers through this time.  Please take care and thank you for your continued support.

This page will be updated regularly – Last updated 18.08.20