Do you accept phone orders?

Yes we do accept phone orders.

Please look through the website and see what products you are interested in.

Then call 03 9818 5055 Monday-Friday 9am-5pm and we can assist you in placing an order.

Orders can be made on your behalf when paying with Visa or Mastercard but we can not place an order paid with a Debit card for you as you will need to do this through Paypal.

How can I check on my order?

Once we have shipped using Australia Post eparcel, we will email you with your tracking order numbr so you can track progress of the delivery.

Can I order from outside Australia or send a package to outside of Australia?

Yes we accept orders from all around the world.

divrders shipped overseas are exempt from GST charges.

Orders are sent via International Post Courier and are registered.

Please allow up to 10 working days for orders to be received after 48 hours processing period.

Overseas orders will only show up on the tracking when they arrive at the country of destination.

What if the item I am looking for is not shown on the website?

If there is an item you are looking for that is not on the website please send an enquiry to info@creswickwool.com.au so we can find out for you when it will next be available.

Can I modify or adjust my order?

If you would like to modify or adjust your order please get in contact with us as soon as possible by calling 03 9818 5055 or emailing info@creswickwool.com.au. Please be aware that if order has already been shipped it will not be able to be adjusted.

How quickly do you ship?

We offer Registered Post and Express Post services.

Orders are processed within 48 hours unless notified.

Please allow up to 5 business days for delay after you have been notified of your parcel’s dispatch.

Time varies according to delivery location.

Is my credit card number and information secure?

Yes, we use the eway payment gateway which ensure all data is secure and safe.

How can I pay for my order?

We accept payments from Visa, Mastercard and Paypal.

How can I return or exchange my merchandise?

Please refer to the Return & Exchanges section at the bottom of the page

What if the merchandise is not in stock?

Unfortunately on rare occasions an item you ordered may go out of stock before we are able to remove it from the website. If you have ordered an item that has gone out of stock we will contact you to see if you would like a similar style or colour or to let you know how long it will be before it is back in stock. If you are not satisfied with these options we will happily process a refund for you.

How can I purchase a Gift voucher?

Gift vouchers can be purchased online to use in one of our stores. This would make the perfect gift. The gift voucher will be posted to you.

What if I haven’t received my order?

If you have not received your order please use the tracking number emailed to you to track your order on the Australia Post website: http://auspost.com.au/track/. As you must sign for the parcel there may be times that you do not receive a card from Australia Post to notify you of an attempted delivery. Please check your local post office to see if your goods are waiting there for you. If you still can not locate your parcel please contact us on 03 9818 5055 or info@creswickwool.com.au.

How do I contact you?

Please call Monday-Friday 9am-5pm 03 9818 5055 or email info@creswickwool.com.au.

Can I order an item online and pick it up from you at a store?

At the moment this service is not available. All web orders are dispatched out of our warehouse.