In the unlikely event that your mattress or bed frame does not meet our high-quality standards we offer a guarantee on all our products
- Creswick Woollen Mills offer a guarantee. This guarantee ensures only to the benefit of the original purchaser (“the purchaser”) of the product.
- Our Manufacturers, Crown Posture Bedding will repair (or replace at Crown Posture Bedding’s opinion) without charge to the original purchaser, any manufacturing fault (as defined).
- Crown Posture Bedding reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition or when the product failure is due to causes other than defective workmanship or materials.
- If identical materials are not available at the time of repair or replacement, Crown Posture Bedding reserves the manufacturer’s right to substitute materials of equal quality.
- During the first year after purchase, transport charges will be met by Crown Posture Bedding.
- After the first year, transportation charges will be met by the purchaser. In no case will any transportation charge be accepted without prior approval from Crown Posture Bedding.
Your 10 Year Mattress Guarantee
- This guarantee covers the following specific manufacturing faults under the condition of normal wear.
- For your mattress purchase, defective workmanship of coils or wires that are loose or broken and coils or wires that protrude or tear through any fabric.
- This guarantee does not extend to faults caused by wilful or accidental abuse, misuse, neglect, normal wear and tear or damage caused by transportation.
Your 5 Year Base Guarantee
- This guarantee covers the following specific manufacturing faults under the condition of normal wear.
- For your mattress purchase, defective workmanship of loose or broken foundation wire, splitting occurring in the wooden frame, compression of module or leg and caster failure.
How to make a Claim Under Your Guarantee
- Guarantee claims can be made via Creswick Woollen Mills.
